FAQ

Have you ordered the wrong item, do you want a different product or do you want to register a different address? In that case, you should contact Customer Careas soon as possible. Have your order number at the ready, as we will need this in order to assist you.

After placing an order, you will receive an order confirmation by e-mail. Your e-mail software may filter it out as spam. We advise you to check the spam filter settings and alter them if necessary. You should definitely check your folder with 'unwanted e-mails' and add us to your list of contacts.

Orders valued at €300 or more are sent free of charge to an address in the Netherlands or Belgium. The delivery charge for orders below this minimum value is €7.99. We always charge €7.99 for the processing and administration of drop-shipment orders.

If your order is in stock and you placed your order before 1:00 pm, you will usually receive your order, via our transporter, the next working day. Orders are not processed during the weekend and on public holidays.

Generally, orders for delivery to an address in Belgium or the Netherlands are delivered by DHL. Drop-shipment orders for delivery to an address in Belgium or another European country are delivered by bpost. Drop-shipment deliveries in the Netherlands are delivered by PostNL. You can follow deliveries using the track & trace code that you receive by e-mail as soon as we have dispatched the order.

Check the status of your order via the track & trace code that you received by e-mail. You are welcome to contact us. Customer Care is there to help you! Delivering a package outside of Belgium and the Netherlands will take two to five working days. For any other questions, click here to contact our customer service.

Payment must be made within thirty days after the invoice date, in the currency indicated on the invoice, using a method as indicated by High Demand Brands.  After placing an order, you will receive confirmation by e-mail, indicating the total costs, including delivery charges. You will also receive an invoice, either by post or by e-mail (digital invoicing).